What to Do If You Choose the Wrong Chain for Withdrawal?

When you withdraw on the BITKAN platform and find that after completing the withdrawal process, the address was correctly filled in for a certain exchange, but the wrong chain was selected, for example: withdrawing USDT to a certain platform, where the withdrawal and deposit chains are selected as "Ethereum (ERC20)" and "Tron (TRC20)" respectively, you will need to log in to that platform and seek assistance from their customer service.

Friendly Reminder:

Once you complete an on-chain withdrawal operation on BITKAN, it will automatically enter the withdrawal queue and cannot be canceled. If you encounter an incorrect operation, you can refer to the above situation for guidance.

However, due to the irreversible nature of on-chain withdrawals, once the withdrawal operation is completed, the assistance BITKAN can provide will be very limited, and you will mostly need to communicate with the third-party platform or individual involved in the deposit. Moreover, due to the anonymity of blockchain addresses, once an incorrect operation occurs, your assets may be irretrievable.

Therefore, when making a withdrawal, please double-check your withdrawal information for accuracy, such as the withdrawal address and the mainnet (whether the deposit/withdrawal mainnets match; whether both platforms involved support a certain chain), to prevent issues before they arise.