Why is the withdrawal status showing as processing?

During the withdrawal process, after confirming the currency, network, and receiving address, your withdrawal will go through several stages such as withdrawal information confirmation, asset on-chain, network confirmation, and recipient confirmation before it is successfully completed. However, certain situations like withdrawal queuing, unconfirmed blocks, low transaction fees, or issues with digital asset contracts may temporarily prevent your withdrawal from being processed.

1. If your withdrawal details page shows as processing, please wait patiently. This process usually takes a few minutes. If it takes longer, it may be due to a high volume of withdrawal requests. The system will process withdrawals in the order they were submitted. Please be patient, or you can [contact customer service] (click the customer service button on the app homepage), and the support team will assist you in following up.

2. Network congestion
Withdrawal network congestion refers to a significant increase in transaction volume on the blockchain network, leading to extended transaction processing times and higher transaction fees. This usually occurs when a large number of transaction requests are submitted simultaneously, exceeding the blockchain network's processing capacity. During network congestion, miners take longer to confirm on-chain transactions, so withdrawal requests require more time to process. Please wait patiently.