In this article, you will learn how to reset 2FA on Crypto(.)com. Crypto(.)com is a cryptocurrency exchange company based in Singapore. As of May 2022. the company reportedly had 50 million customers and 4.000 employees. The exchange issues a token, Cronos.
How to Reset 2FA on Crypto.com
If you have saved a backup 2FA code
- Use one of your 2FA backup codes to login to your account.
- Once you're logged in, you will need to click on your username in the upper-right hand corner of the home dashboard and navigate to Settings > Security. Click on the Turn Off button under the Two-Factor Authentication section.
- You will be prompted to enter a valid 2FA code again and you can use another one of your backup codes here. Once verified, your 2FA security will be removed.
- Now to secure your account again, setup 2FA fresh with your device.
Please note that this process is instant and does not require a 1-3 week waiting period. If you do not have your backup codes, please use the method described below.
If you do not have a 2FA backup code
- Please submit a Ticket for 2FA reset with support team
- You will be asked to provide a selfie (see example Image) to prove the ownership of the account.
- They will remove the 2FA in your account in a period of 1-2 weeks.
- If the selfie, ID document & handwritten note are valid, they will approve the 2FA reset request. You will then be able to sign in without 2FA and set up a new 2FA device.
- If the selfie, ID document or handwritten note appear to be fraudulent, you will not be able to reset 2FA for your account. In both cases, an automated email will be sent to the verified email address on the account informing you of the outcome .
How to Set Up 2FA on Crypto.com
- Before we start, download Authenticator App by 2Stable.
- Open the Crypto.com app, and tap on Settings in the left top corner.
- From the settings menu in the Crypto.com app, tap on 2-Factor Authentication.
- On the next screen toggle on the Enable 2FA.
- A pop-up window will appear for you to scan the QR Code. Take a screenshot of the QR code screen and save it into Files on your device.
- Open Authenticator App and at the bottom of the screen, tap the plus sign and choose Files, next select the screenshot you made earlier.
- After successfully importing the QR Code screenshot, Authenticator app will automatically choose the Crypto.com logo and autofill account name and secret key. If you want you can change the icon or the account name. Press on Save when ready.
- Copy the numerical code provided from Authenticator App and confirm it on the Crypto.com app, then click Activate 2FA. Note that this code refreshes every 30 seconds.
You have successfully set up two-factor authentication (2FA) for your Crypto.com account, from now on, you will need to use the Authenticator App when you log in.
Bottom Line
2FA is a security measure that prevents hackers from gaining access to your Crypto.com account. Enabling 2FA on Crypto.com is mandatory if you want to make transactions on the app. This is about how to reset 2FA on Crypto.com.
