Key Takeaways:
Kraken’s Chief Security Officer Nick Percoco confirmed on April 13, 2026, that the exchange will not pay extortion demands. Two insider incidents in February 2025 and early 2026 exposed limited support data from roughly 2,000 Kraken accounts. Kraken is coordinating with federal law enforcement across multiple jurisdictions and believes enough evidence exists for arrests. Kraken Coordinates With Law Enforcement After Criminal Group Demands Payment Over Leaked VideosA second, more recent incident followed the same pattern. Another support team member accessed similar systems without authorization. Kraken again identified the person, terminated access, investigated, and notified the small number of clients whose data was viewed.
Percoco said Kraken has already notified all potentially affected clients directly. He added that the company is working with federal law enforcement across multiple jurisdictions and with industry partners on an ongoing investigation.
Kraken has stated it will continue strengthening its security practices against insider threats. The company said it cannot share additional details publicly while the law enforcement investigation is active.
