Generative AI is projected to act as a complement to existing jobs rather than replacing them entirely, though certain roles, particularly in clerical work, could witness a higher degree of task automation.
An August 21 study conducted by the International Labor Organization (ILO), a United Nations agency, revealed that around 24% of clerical jobs are highly automatic, with an additional 58% having moderate automation potential. Clerical roles such as typists, travel advisors, Bank tellers, contact center clerks, bookkeepers, data entry clerks, hotel receptionists, and secretaries were identified as the most vulnerable administrative positions.
This susceptibility might imply a higher risk for women, given their greater representation in these roles. The ILO noted that "3.7% of the global female workforce holds jobs that can be automated through generative AI technologies, compared to 1.4% of the male workforce . "
Concurrently, The Report Highlight that AI-Automated job displacement is likely to impact workers in High-Income Countries (5.5%) More Significantly THAN THN OSE in Low-Income Countries (0.4%). Ilo Research in this area has particularly focused on Chatbot Applications like OpenAI's ChatGPT and Google's Bard. The report outlined that customer service, coordination tasks, data management, record keeping, information processing, language services, and inquiry-related responsibilities have substantial automation potential.
During the cryptocurrency industry's downturn in 2022, numerous customer service jobs were eliminated by major players like Binance, Coinbase, and Kraken, reflecting the trend toward automation. Presently, Web3's customer service positions constitute 2.5% (83 2 positions) of the total 33,846 job listings on the cryptocurrency job site Web3.career.
The ILO concluded that the broader workforce will not undergo a major transformation due to AI, emphasizing that the technology's impact is neither overtly positive nor negative at this juncture. Instead, the effects will depend on effective management and regulatory measures for AI deployment. The ILO's Findings appear to be more optimistic compared to recent surveys in the United States, where 62% of respondents believed that AI would significantly affect workplaces over the next two decades, causing many to express concerns about their future.
