Grant Thornton, the company in charge of liquidating Cryptopia, is still working through the drawn-out process of restoring missing customer monies. In the meantime, a former employee in New Zealand has been accused of stealing after a hack. So, how do I get my money back from Cryptopia?
The Cryptopia claims process is divided into four steps:
Stage 1: Claims registration This enables account holders to register their information and submit claims for the balances of their accounts.
Identity verification at stage two ensures that account holders are who they say they are.
Account holders have the option to acknowledge that Cryptopia records accurately reflect the amount owed at Stage 3: Claim Acceptance.
Transferring assets to account holders is the fourth stage.
The Cryptopia claims process is divided into four steps:
Stage 1: Claims registration This enables account holders to register their information and submit claims for the balances of their accounts.
Identity verification at stage two ensures that account holders are who they say they are.
Account holders have the option to acknowledge that Cryptopia records accurately reflect the amount owed at Stage 3: Claim Acceptance.
Transferring assets to account holders is the fourth stage.
Because Cryptopia customers are based in 183 different countries, Grant Thornton says in its update that step 2 — Identity Verification — has been a staggered process. However, they do state that they have thus far achieved "excellent progress."
The Grant Thornton customer service staff has assisted 82,000 consumers with the identity registration procedure as of the update. According to the liquidator, this team is still being expanded to help users finish the claims and asset transfer processes. According to the data from Grant Thornton, 82.3% of users have so far engaged in some way with the claims process. The proportion takes into consideration account holders who may have simply clicked or opened the email but have not yet taken any further action to register the claim.
Additionally, Grant Thornton makes it clear in the report that a court system is used for the input and approval procedure prior to stage 4. The process, which will reportedly start in the coming months, will call for approving a distribution procedure, confirming what will be done with unclaimed monies, and establishing a deadline for filing claims.
A member named u/jim**162 on the Cryptopia subreddit at reddit complains about further requests for personal identification months after the initial submission, problems with the claims system, and lengthy wait periods for customer service. Other users have written posts criticizing Grant Thornton for their lengthy wait periods.
Grant Thornton also states that it has orders allowing it to convert DOGE worth $5 million NZD (held by Cryptopia).
