The order requires Meta to reinstate access for third-party general-purpose AI assistants to the WhatsApp Business API under the same terms that existed before the ban.
Meta called the decision "regulatory overreach" and said it would appeal. "The European Commission has decided that OpenAI and some of the largest companies in the world can use the paid-for WhatsApp Business product for free," the company said in a statement to Reuters. "This is regulatory overreach subsidised by the many European companies that pay. We will appeal."
Meta has five working days to comply with the Commission’s order while it plans its appeal.
