Deposit Not Credited? Here's What to Check

1. Block Confirmation Delay:

If your deposit isn't credited but the details are correct, it may be due to a delay in block confirmation.

Solution: Wait for confirmation (can take minutes to hours). If unresolved, contact customer service for assistance.

2. Wrong Cryptocurrency:

Ensure you're depositing the correct cryptocurrency. Mismatched names or contract addresses will result in a failed deposit.

Solution: Contact customer service for assistance.

3. Incorrect Address or Network:

Double-check your deposit address and network. Depositing assets to an incorrect address or network can cause a loss.

Reminder: Only use supported networks on the deposit page.

Solution: Contact customer service for assistance.

4. Missing Memo/Tag/Comment:

Some cryptocurrencies require a memo/tag. If it’s incorrect or missing, the deposit won’t be credited.

Solution: Contact customer service with the necessary details.

5. Contract Address Used:

Use the platform’s specific deposit address, not a contract address, to avoid asset loss.

Solution: Contact customer service for assistance.

6. Below Minimum Deposit:

Ensure your deposit meets the minimum required amount.

Solution: Check the minimum amount and contact customer service if issues persist.

For all issues, kindly contact customer service via the app homepage for assistance.