What to do if you deposit the wrong currency?

If you have deposited the wrong currency to your BitKan address:

Generally, recovery services are not provided for deposits sent to the wrong address due to user error.
To mitigate significant losses caused by operational mistakes, BitKan will assist in recovering the funds within controllable cost limits.
Please provide details of your situation, your account information, the type of currency deposited by mistake, the address, the amount, the hash value (very important), and a screenshot showing the deposit information. We will respond promptly and determine if the recovery requirements are met.
Due to the high labor, time, and risk control costs involved in the recovery process, it will take at least one month or longer. Please be patient.